Answers to some frequently asked questions


Answers to some frequently asked questions

What’s the difference between a buyers agent and a real
estate agent?

A traditional real estate agent represents the seller in a property transaction. Their agenda is to promote the property they have listed for sale and get the highest sale price for the seller. As exclusive buyers agents Albion Avenue only represent you, the buyer. Our prime focus is on finding the right property for you and negotiating to get you the best deal.

Why would I use Albion Avenue instead of another buyers agent?

When you engage Albion Avenue you will be dedicated a buyers agent with a genuine property background, with extensive experience in buying and selling properties. We don’t cut corners and hand off to inexperienced staff behind the scenes.

Why would I pay a buyers agent when I can just do it myself?

If you’re serious about buying a property it can’t be a hobby or part time exercise. Searching and finding properties for people to buy is what we do for a living. We are constantly inspecting properties, speaking to agents and attending auctions to monitor what’s happening in the market.

How will Albion Avenue find me the right property?

As well as properties listed for sale via traditional real estate media we have built trusted relationships with an extensive network of real estate agents who provide us access to silent sales or off market properties. You’d be surprised at how many properties are sold without being officially advertised.

If I engage Albion Avenue how will the process work?

We always start by getting a brief from you outlining what your requirements are. We then clarify your requirements and immediately start with our searching. As we inspect properties and find suitable candidates, we will make recommendations and organise inspections for you. This doesn’t stop until we find you the right property. We then negotiate to get you the best deal.

I don’t know how I will be able to find the time to meet with you let alone fit in any inspections?

No problem. We can meet with you at your convenience whether that be at home or the office. We can also arrange video conferencing to get things started. If you like we can also arrange to pick you up and drop you back at work or home for any inspections.

What if I don’t live locally to where I want to buy?

That’s ok. We work with interstate and overseas expatriate citizens looking to invest or to buy a home to return to. We can arrange video conferencing to get things started and to keep you updated with progress. If you like we can even arrange to have a family member or friend inspect a property on your behalf.

How much does it cost to use the services of Albion Avenue?

Every property buyers needs are different and we tailor our services to suit every client. It’s hard to give a set quote here but we’d be happy to discuss your property buying plans with you so we can give you a firm idea of our fees. Contact us on 1300 723 812 or send an email to

Am I locked into a contract?

By law a ‘Statement of Property Details and Buyers Agency Agreement’ must be signed in order to engage our services. Once signed this can later be terminated at your written request if you no longer wish to proceed with buying a property.

Do you receive kickbacks from real estate agents or other third parties you recommend?

Absolutely not. We interact with a network of professional partners that we have found to be reliable, ethical and professional. When recommending a third party we will always provide you with a list of options but ultimately, who is used is your decision.

Are your fees fixed?

Yes. Our fees are always discussed and agreed up front with you before you engage our services. These are also included in the ‘Statement of Property Details and Buyers Agency Agreement’ so there is no confusion.

How do I pay?

We accept payment by cheque or EFT. Payment in full is required on completion of our services. Paying our agreed fee in full is the best option and saves you money. In some cases you may be able to pay the agreed fee in instalments up to a maximum period of 12 months. When paying by instalments an additional processing fee will be incurred.

Are there any hidden fees?

No. Our fees are discussed and agreed up front with you before you engage our services. These are included in the ‘Statement of Property Details and Buyers Agency Agreement’ so there is no confusion.

Is your fee tax deductible?

The cost of engaging a buyers agent maybe considered tax deductible for investors. Further advice and clarification should be sought from a qualified taxation expert or financial accountant before proceeding.

How do I engage Albion Avenue?

If you are ready to get started contact us on 1300 723 812 or send an email to and we will be in touch.

I called on Shelley’s experience when buying a property at Glenbrook in the Blue Mountains. After searching far and wide, Shelley helped me to narrow my search area and find the perfect property. After having my offer accepted, excitement soon turned to worry when a few issues arose during the due diligence process. Shelley was calm throughout providing impartial and objective advice that helped me decide whether or not to go ahead with the sale. After deciding to push forward Shelley suggested turning a negative into positive by renegotiating the purchase price – a revised offer factoring in the issues was accepted. I would have no hesitation in calling on Shelley again when looking to buy another property.
Leonie, Brunswick, VIC
I recently appointed Sydney Buyers Agent Shelley Horton to help find our family home. I had been looking for several months on Sydney’s lower north shore and was becoming increasingly frustrated at missing out on properties. Shelley looked after absolutely everything for us – from researching the best properties as per our brief, inspecting and screening suitable homes, providing detailed regular reporting right the way through to leading the price negotiations and securing the property pre-auction. Albion Avenue saved us not only time and frustration but also money! I would whole-heartedly recommend Shelley and Albion Avenue as Buyers Agents. It is a strategic choice and takes all the hassle and time out of buying a home, while still keeping you in complete control of the whole decision!
Rachel, Cremorne, NSW
Shelley Horton was a major part of the decision to buy my property in Surry Hills. With her valuation background she was able to provide an accurate market opinion on what I would need to pay for the property, including the extra value of a unit being on a higher floor, having storage and a car park included. Her property and mortgage industry experience provided the additional knowledge needed when attending the auction and made the whole process of buying the property less stressful.
Mandy, Erskineville, NSW
I would not have had the confidence to purchase my home without the help of Shelley. She visited the property with me a number of times then took me through recent sales within the area to compare properties and prices to put me at ease that I wasn’t paying too much. Shelley also supported me and gave me advice during the pre-auction process. Shelley is genuine, knowledgeable and professional and I am extremely thankful to her for my lovely home!
Amanda, Edgecliff, NSW
Shelley put an end to months of painful property searching when I engaged her to help me buy my property in Neutral Bay. She did her homework before the auction and it showed on the day as she read the auction strategy to a tee. Although the property was passed in, as I was the highest bidder, after some swift negotiating post auction I managed to secure the property and sign contracts that day. I would definitely recommend using Shelley as a buyers agent. If it wasn’t for Shelley’s advice and experience I doubt I would have bought the property.
Brad, Neutral Bay, NSW
Shelley was thoroughly professional in her approach and communications from beginning to end. Her industry experience, flexibility and insight were key in securing the property I wanted for a price I was very happy with.
Cathy, St Ives, NSW
After a number of unsuccessful bids at auction and having been almost 20 years since we went through the process of purchasing a home, what should have been an exciting time for us was turning into a nightmare. Unable to find the home we were looking for and unable to compete with the relentless competition when we did, we turned to Shelley Horton from Albion Avenue. Shelley took care of the entire home buying process for us. She ensured we weren’t getting too caught up in the emotion of such a big decision. She also took the time to attend open homes with us and took the lead in the negotiation process. Shelley, we can’t thank you enough for your services over the past months – without which we wouldn’t be in our beautiful new home. I have no hesitation in recommending you and your firm to anyone looking to purchase a home. We only wish we had found you earlier!
Davis & Aruna, Dural, NSW
We recently engaged the services of Albion Avenue to help us with the process of buying a property in the inner east of Sydney. They took care of everything we asked them to, found a property that was exactly what we were looking for and negotiated a price for us that was well below the maximum we were prepared to pay. We couldn’t be happier with our amazing new home in Alexandria. If you are thinking about using a buyers agent to buy a property in Sydney make sure you contact Albion Avenue.
Fiona & Chris, Alexandria, NSW
We were looking to buy a property closer to the Sydney CBD and found the perfect place in Millers Point. Unfortunately we then realised we would be overseas at the time the auction was scheduled. Given the competitive market our solicitor suggested we use Sydney buyers agents Albion Avenue to bid on our behalf at auction. It was the best decision we ever made. They made the whole process seem so simple, kept us constantly updated while we were overseas and were successful in securing the property for us on auction day.
Peter & Lorraine, Rose Bay, NSW
Buying a property in Australia, as an expat living overseas can be a daunting prospect, however, using a buyers agent from Albion Avenue made it a trouble free exciting process. After our initial conversation Shelley looked after absolutely everything! Her market knowledge, experience and regular concise reports enabled me to make an informed decision on the properties she shortlisted. Shelley negotiated with agents on price, settlement, attended auctions on my behalf and secured a property within the agreed budget. Shelley was also instrumental in finding a local solicitor and an agent to manage the property. Shelley was professional, courteous, honest and thoughtful throughout the entire process and I felt very comfortable with her advice and guidance. I would have absolutely no hesitation is recommending Shelley as a buyers agent to assist you in securing your next property.
John, Singapore
Shelley was fantastic with finding me an investment property in Brisbane. She invested a significant amount of time to understand what I was looking for, guided me through the nuances of the Brisbane market and shared great insights. Her timely and personal communications were greatly appreciated. It was a wonderful customer experience and stress and hassle free process. As a first time user of the services of a buyer’s agent, I was impressed and will definitively engage her services in the (near) future again.
Nicolas, Cremorne, NSW
We can't thank you enough for all your hard work on our behalf. We valued your expertise, advice and professionalism highly. We will certainly be recommending you to anyone asking about your services.
Suzanne & Michael, West Ryde, NSW
Finding a property is comparable to a part-time job and I couldn't fit this into my busy life. Furthermore, being from overseas, the Australian property market was a new unexplored area for me. Appointing Shelley Horton was the best thing I could ever have done. With her vast knowledge of the property market and large network, she did the research and inspections which she then thoroughly reported to me. I could then focus on the apartments that met my criteria. If the inspection didn't fit my calendar, Shelley arranged private inspections with the agents. I also experienced some difficulties with the purchase process since I'm not a permanent resident. I had to go through some time consuming obstacles and experienced several turn downs. Without Shelley's support and expertise I could never have landed this purchase. Now a happy homeowner in Freshwater.
Kristina, Manly, NSW
Shelley helped us secure our dream property in only one month. She achieved above and beyond our expectations, enabling us to purchase a 3 bedroom property (despite the fact we had a 2 bedroom budget). Her expertise, advice and guidance was invaluable in the very tough Sydney real estate market. Her analytical and thorough due diligence approach combined with commercial acumen put us at ease in the search process. We are very happy in our new home, all thanks to Shelley! 
Eric & Rebecca, Surry Hills, NSW
Thank you so much. You’ve been an amazing help and I definitely could not have done it without you.
Barbara, Randwick, NSW
Shelley Horton has been extremely helpful in the purchase of my first home. It was an absolute pleasure to deal with Shelley as her positive approach to finding out my needs and likes were handled with great care and professionalism. She understood the brief and only showed me properties that would be of my interest. Along this journey the experiences she gave me and areas that she advised me on were new to me however felt like it was such an easy process. I would highly recommend Shelley to anyone.
Courtney, Dural, NSW
After six months looking for ourselves, we didn’t think it was possible to find something decent in Sydney's Inner West within our budget. Thankfully not long after, we were introduced to Shelley who made it all happen within a month…And in our preferred suburb! Not only was Shelley extremely professional, but she was very calm and personable at the same time which helped ease the pressure of buying our first investment property. Plus there was no doubt that she had our backs throughout the entire process. We bought the property through our Self Managed Super Fund which added a whole other level of red-tape but Shelley had us covered! We have already recommended Shelley to several other people and will be calling her again for our next purchase. Thanks again for everything Shelley.
Rachael & Andrew, Dulwich Hill, NSW
Making our first property investment back in Sydney while living abroad was made easy by Shelley from Albion Avenue. Her experience, market insight and most importantly clear communication and follow through made all the difference for us. Thank you for getting us over the finish line.
Roy & Jodie, Dubai, UAE